Policies & Procedures
Arrival to Your Massage
We ask that you arrive 10 minutes before your scheduled session. That gives you plenty of time to relax or use the restroom before your session. It also allows us time to ask any pertinent questions to help develop a treatment plan for your session.
If you are not here 10 minutes before your session, we will call you to check that you are on your way.
If you need to reschedule for whatever reason, especially if you are not feeling well, we understand and request you to please contact us as soon as possible to reschedule.
You can cancel up to 24 hours notice online through Vagaro our scheduling system. If it is less that 24 hours notice you will need to call us at 206-546-6666. There is a $60 late cancellation fee with less that 24 hours notice. If you cancel with less that 6 hours notice or don't contact us at all, it will be considered a NO SHOW and you will be charged the full rate of the service.
Late Arrival Policy
We regret that late arrivals will not receive extension to scheduled appointments. All appointments have specific start and end times and extending an appointment time for a late start will unfairly effect other client's scheduled appointments.
No Show Policy
We understand that unanticipated events occur in everyone's life. Unforeseen events such as car problems, business meetings and children's illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who fail to show for appointments will be invoiced for the appointment and blocked from future bookings until the invoice is paid. You may also be asked to pre-pay for future services. We are not able to bill your insurance company for a no show appointment, you will be responsible for the invoiced amount.
Although massage seems like a great idea when you are not feeling well and have body aches, we ask that you cancel your session. Coming to the office while ill can put many people at risk. We are a multi therapist clinic and our clients cover the range of health conditions that could be compromised. A client will be turned away if they show up for their session and show signs of illness. Please call as far in advance as possible to cancel the session. Covid-19 has had us clarify out illness policy. We request that you cancel your appointment if you or any member of your household is ill for any reason, especially Covid-19. We will require you not reschedule your session until 14 days after you or your household member have recovered from Covid-19. If you have questions or uncertain please call us at 206-546-6666.
Perfumes, Fragrances, Scents and Smoke
For the comfort of the massage therapist and other clients who may have allergies, please refrain from wearing perfume or fragranced products to your appointment. We also suggest refraining from smoking right before your massage session as it can be an allergen trigger.
Scope of Practice
We are all licensed professionals.
We do not diagnose or prescribe for medical conditions. We may refer you to a medical doctor for diagnosis. Our services are not intended as an alternative for proper medical attention for specific conditions.
Respect for Client Needs and Boundaries
We are happy to adjust pressure, temperature, musical volume, or work longer on an area or move on if you request it.
The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods or stop massage at any time. The client will always be modestly draped. Only the area being massaged will be undraped.
Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. Requests for sexual activity will not be tolerated, will be viewed as solicitation and will be reported to the proper authorities.
The session will be terminated immediately and the client will be responsible for full payment.
Confidentiality and Conversation
We treat all client visits and conditions as confidential. As such, we will not discuss your session with anybody outside of our staff without your express permission.
Existing and New Medical Conditions
It is the responsibility of the client to keep us informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued. The client must also keep the massage therapist informed of any changes in health conditions.
If you are planning to have your insurance company billed for your massage session, please call in advance to insure your benefits cover massage therapy and that you get scheduled with a massage therapists that is a covered provider for your insurance company. You will need to call your insurance company to determine your exact massage therapy benefits.
Any deductible, copay or co-insurance payment is due at the time of your massage session.
Referrals or prescriptions are required for any insurance billing. Even if your insurance company states a prescription is not necessary we still need one for your file and for the diagnosis codes we are required to submit with our billing.
We do accept FSA and HSA cards as payment for your session. We can provide a detailed receipt to submit to your insurance company.
Although we do our best at keeping track for your sessions for insurance we can still make mistakes. It is the responsibility of each client to keep track of their benefits.
The client is ultimately responsible for any balance unpaid by the insurance company.